FAQ

STORE PICKUP C/O MUD POTTERS

• 24h pickup is available at 4111 13a St SE with a door code.
• An email notification will be sent out when the order is ready. Please read the email carefully for instructions.
• Orders are usually ready 2-4 business days from purchase.
  

BULK ORDER DELIVERY

• Delivery is available for bulk orders or large-scale commissions.
  

CARING FOR CERAMICS

• All foodware surfaces are made with non-toxic glazes. All ceramics are microwave safe, and dishwasher tolerant, except for pieces with gold lustre.
• Handwashing extends the life of your pots; wear & tear may show sooner with dishwasher cleaning. 
• Thermal shock can damage or break handmade ceramics - avoid placing cold dishes in hot ovens, or hot dishes in freezing water.

CUSTOM DECOR PICKUP

• Pickup can be arranged from Bowness or Inglewood. 

SPECIAL MATERIALS

• Gold lustre is not dishwasher or microwave safe.
• Cobalt painted items are sealed with a dishwasher safe, water-based resin. 100% of the proceeds from cobalt painted items go towards Pact, a global NGO that funds humanitarian causes in the mining sector, including the DRC.